This scanner is an absolute pain in the neck.The sofware crashes very often,the machine jams in the middle of the scans.Between troubleshootings it may take 6/7 hours to scan 6 slides because of the troubles the machine causes in between.And...guess what,there's no support.A new version of the software supplied on line resulted being a semi blank page of 35 kb.These people are real danger ,the scanner is heavily overpriced and once sold,the company support disappears like in every good mafia deal.This is more sneaking than stealing money to people with a gun .I fell in the trap,iI lost the money and now I have to buy a real scanner.Is this the world we want ?