Horrible. The camera was a wedding present and it broke on my honeymoon in Costa Rica! I called Canon & they were very unsympathetic about it, and would only fix it, not let me return it - even for the same make and model.
I've had the camera for 3 years now & it's broke on me 3 times now - which I had to pay for the repairs. I expected a quality camera from Canon that would last, but it's a piece of garbage and Canon will do nothing about it.

Great camera, but not to be able to edit, what you shoot is what you get. Trying to get a response from Canon to date is nil.

Customer Service

No response just want to sell, sell, sell

NONE

EVERYTHING

This product is terrible. I rate it a zero -because it doesn't actually do what it claims. The product was sold to me under with the understand I could simply captue the video and then put the disc in a computer or DVD player and watchj it or copy it ... What a load o CRAP! Canon should be ashamed of themselves for selling this product without coversion software. I have been struggling for a year to find software to edit and transfer the video I have recorded. I can only view the video on the camera. Thanks Canon - I lost my horse this year and all of my precious video of him is garbage. You really should be ashamed. We WERE faithful canon users - with three digital cameras in our houe all made by Canon - I no longer trust this company and will NEVER purchase anything again. I will also be sure to tell every person I know that Canon does not support their product.

Customer Service

NO HELP FROM CANON - THEY DON'T EVEN PROVIDE A DOWNLOAD

Easy to use.

Canon does not provide software to convert VRO output; users will have to search for and pay for shareware in order to edit videos with easy-to-use Microsoft, Adobe, Pinnacle, or other movie/video editors.

If you want a DVD camcorder to shoot videos, make VERY minor edits from the camcorder itself, and then drop in your DVD player -- the DC210 is okay. It's easy to use, despite the poorly written user guide.

After talking with Canon, I found out that they chose not to inform their users, or even their retailers, that the output video format in VR mode is "VRO" -- a new, largely unsupported format.

Users CANNOT edit their videos without conversion software -- which, according to Canon reps, WILL NOT be provided on the Canon site. And, this format is so new, I had difficulty finding conversion software and I was unable to find freeware to convert the VRO video files.

Canon does not provide ANY software for this camcorder -- their reason: the camcorder is ONLY intended for point-shoot-play. Note: Canon didn't even bother addressing 'VRO' in the user manual that came in the box or the PDF file on their site.

During my last conversation with a Canon rep, my message was basically "shame on you." Canon has obviously chosen to ignore rapidly increasing consumer interest in video editing, the credit for this going to Adobe, Pinnacle, and others, who have given us some good, simple tools to do creative editing on home and/or amateur videos.

Canon totally blew this one. They could have packaged the DC210 with, at minimum, some conversion software and a better user-guide.

The DC210 gets 2 stars only because it does do what Canon wants it to do.

Canon gets an 'F-minus' for not shelling out a few extra cents for each camcorder sold to ensure customers have conversion software, and subsequently the capability to easily edit their creations with inexpensive, easy-to-use
movie/video editing software.