Fotki Photo Sharing Community Photo Sharing & Printing
Fotki Photo Sharing Community Photo Sharing & Printing
USER REVIEWS
[Jun 23, 2018]
Jules78
Strength:
Easy to navigate. Pretty user-friendly. Weakness:
Really bad "Customer Service": I completely forgot I had an account with Fotki until I was sent an email reminder last week, saying that my account would be deleted if I don't log in. I remembered that I had many photos that I can no longer find anywhere else. I emailed customer service letting them know that I do not want to pay for a membership simply to retrieve my photos and asked if they can email me or send me a link to where I can retrieve them. I received a response saying that they will not do that and the only way for me to retrieve my photos is to pay for membership. They said that they notified everyone with a free account in 2015, but I probably deleted the email without reading it. I went back and forth for a while but they refused to offer me the courtesy of sending me my photos. Basically, they are holding my photos ransom until I pay their membership fee. They have very bad business practices and care only about money, as you can tell from their cold responses as though they really don't care. A WORD OF CAUTION FOR FOTKI USERS: If you have an account and decide to no longer pay the membership fee, make sure you download all your photos because as soon as your membership expires, they will hold your photos for ransom until you pay for access to them. |
[Jul 02, 2014]
mslow
Strength:
nothing
Weakness:
customer service, reliability FOTKI.COM - worst photo storage/sharing site
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[Mar 21, 2014]
Denali Flyer
Intermediate
Strength:
Easy to navigate, lots of options for loading photos
Weakness:
Poor customer service with responses designed to allow Fotki more time to sort out its various issues. The biggest problem I have with Fotki is that many of my photographs are mysteriously "Temporarily Off Line" There are 18 pictures "Off-line" out of one album alone. Many of those photos have been off line for over a week. This has been an ongoing problem for years and affects many of my older albums.
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[Mar 01, 2014]
Sick_Of_It
Expert
Strength:
You get what you are paying for when with their so called Free Service
Weakness:
False advertizing - features listed as available in a subscription type need extra fees to get them enabled.
Extra bells and whistles were added over the years but the value of what you get as a paying member keeps decreasing.
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[Dec 29, 2009]
GirlWonder
Intermediate
Strength:
Nice website and layout. Easy to upload pictures.
Weakness:
HORRIBLE support. I dare you to try and call their customer support number! I have never been able to get through to anyone - their automated system will just tell you that "support is not available at this time" and then hang up on you.
I have been a fotki user for 6 years and 5 months according to my account information. I have used them for photo hosting as well as prints in the past.
Customer Service TERRIBLE!! God help you if you ever need them for anything. |