dotPhoto Sharing & Printing Reviews

Rating
Reviewed by: shellymac
(Casual)

Review Date
August 9, 2007

Overall Rating
1 of 5

Value Rating
1 of 5

Used product for
More than 1 year

Review 1 of 27

Price Paid: $300.00 from dotphoto.com

Summary:

I have used dotphot for the last 5 years and have become increasingly frustrated with thier service, when you have a problem you can not get anyone on the phone and they refuse to give out a customerservice number when you email them I am going to find another site to do business with. I have experienced low quality prints in addition to the SUB-STANDARD SERVICE.

Strengths:

None.

Weaknesses:

No customer service by telephone!!! Poor quality photographs!

Customer Service:

Horrible customer service!!

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Rating
Reviewed by: Donna G
(Casual)

Review Date
July 15, 2007

Overall Rating
2 of 5

Value Rating
3 of 5

Used product for
3 Months to 1 year

Review 2 of 27

Price Paid: $0.00 from DotPhoto

Summary:

This was my third time ordering greeting cards from DotPhoto. The first two times the cards arrived on time and they were good quality cards at a low price. I would have been happy to keep ordering from them if they hadn't messed up so badly this time. I never received my order and the order mysteriously disappeared from my order history with no explanation after I inquired about the delay.

Strengths:

Low prices. Fairly easy to upload pictures.

Weaknesses:

Very limited fonts and sizes available for greeting card messages. Customer service area of the website seems to be for show only. It's confusing to use it and then you get no answer.

Similar Products Used:

Snapfish

Customer Service:

My experience with Customer Service was terrible. No way to speak to anyone by telephone. I submitted a question through their website to find out why my order had not been processed after eight business days. I received no answer. Two business days later I submitted another inquiry about my order. I did not receive an answer but the next day the order I inquired about disappeared from my order history like it never existed. I received no information from DotPhoto about why they did that. They obviously do not care if they get my business or not so I will no longer use DotPhoto.

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Rating
Reviewed by: TKolik
(Casual)

Review Date
May 18, 2007

Overall Rating
1 of 5

Value Rating
3 of 5

Used product for
Less than 1 month

Review 3 of 27

Price Paid: $26.00

Summary:

This is my first time purchasing photos through dotPhoto. I just wanted a large poster sized phot printed. I won't be a returning customer.

Strengths:

Cheap.

Weaknesses:

Poor customer service and slow delivery. My order confirmation says it should ship in 1-3 business days. I ordered 2 weeks ago and my order history still says it hasn't shipped.

Similar Products Used:

Kodak, Walgreens, Snapfish.

Customer Service:

Terrible. I emailed customer service for my order status 3 days ago, and still received no response. Previous posts seem to indicate they actually spoke to customer service on the phone. They don't offer a phone number to call anymore. Maybe they were getting too many complaints!

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Rating
Reviewed by: Haygood
(Professional)

Review Date
April 26, 2006

Overall Rating
5 of 5

Value Rating
5 of 5

Used product for
More than 1 year

Review 4 of 27

Price Paid: $0.00

Summary:

I've been using DP for many years now. I use if for personal and business. There's no limitation to how long they host the photos, it's easy to use and it's FREE.
For business purposes, they take care of everything; printing, shipping and collecting payments. All I have to do is; upload, set prices and wait on the deposit.

Strengths:

Ease of use
Flexibliity
Products

Customer Service:

I've had a couple of customers that didn't receive their order, but I contacted CS and they reprinted and shipped it.

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Rating
Reviewed by: natural_wonders
(Professional)

Review Date
October 31, 2003

Overall Rating
2 of 5

Value Rating
5 of 5

Used product for
0-1 years

Visitors rate this review
3.00 of 5,
3 votes

Review 5 of 27

Price Paid: $200.00

Summary:

I've used numerous on-line developers and dotphoto.com ranks near the bottom of the pile (right above Snapfish). I've ordered 5 seperate orders now and 2 of them have taken over 10 days to be processed and shipped. After the first delay, I found that customer service existed...but the problems with actually getting my order processed and shipped persisted.

Strengths:

Great prices, quality product

Weaknesses:

Actually fulfilling the orders in a timely manner

Similar Products Used:

Shutterfly, EZ Prints, Snapfish, O-foto

Customer Service:

No toll free number.. auto-generated responses that solve nothing.

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