Ceiva Logic Picture Frame Reviews

Rating
Reviewed by: mizinc
(Casual)

Review Date
January 3, 2004

Overall Rating
1 of 5

Value Rating
1 of 5

Used product for
0-1 years

Visitors rate this review
5.00 of 5,
2 votes

Review 1 of 6

Price Paid: $149.00 from Comp USA

Summary:

I bought one for my in-laws for Christmas. It worked great as they do not use a computer. The following year, I bought another one for Grandma and that's when it all went downhill. The color on the first one started to fade, and the 2nd one stopped working after about 2 months. Very embarassing to give a gift that stops working.

Strengths:

Able to share pictures with computer- illiterate family.

Weaknesses:

Does not work well after a period of time. Conveniently after warranty expires.

Customer Service:

Non-existent. No response to emails. Phone number is invalid.

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Rating
Reviewed by: merl
(Casual)

Review Date
October 22, 2003

Overall Rating
1 of 5

Value Rating
1 of 5

Used product for
0-1 years

Review 2 of 6

Price Paid: $129.00 from internet

Summary:

The product worked ok for about 5 months, VERY slow to load photos (prefer webshots or another host), but my parents are elderly and this was the only option. The power supply went out and I might as well have thrown it in the trash. I live in Europe and sent dozens of e-mails and never could find a number to call for "support"!

Strengths:

If it works, its a basic tool

Weaknesses:

Absolutely 0 customer support! I've turned most people over here against it and will continue to do so till I leave. This company is horrible, but I still get notices wanting me to renew!! Unbelievable!

Similar Products Used:

none

Customer Service:

Think I covered that,,,, there isn't ANY!!

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Rating
Reviewed by: Peter Bartell
(Expert)

Review Date
September 28, 2003

Overall Rating
2 of 5

Value Rating
2 of 5

Used product for
2-5 years

Review 3 of 6

Price Paid: $99.00 from Ceiva.com

Summary:

The frame is a great idea, and my Mother enjoys it very much. But whoa be unto you if you ever have a problem....

Strengths:

Easy for the user to setup, view, and change images.

Customer Service:

Non-existent. Never return emails. Pray you never ever need it!

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Rating
Reviewed by: jimbills
(Professional)

Review Date
January 27, 2003

Overall Rating
5 of 5

Value Rating
5 of 5

Used product for
0-1 years

Review 4 of 6

Price Paid: $149.00 from ceiva.com

Summary:

I bought this for my grandmother, and it has worked beautifully so far.

Strengths:

Uploads new images each night without a hassle. Very simple design and easy to use. Good web interface for hands-on control. Neat extra features like daily weather forecasts.

Weaknesses:

Somewhat pricey, especially for the subscription. Screen must be turned away from windows or any bright light source.

Customer Service:

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Rating
Reviewed by: Margaret Mosser
(Intermediate)

Review Date
January 6, 2003

Overall Rating
1 of 5

Value Rating
1 of 5

Used product for
0-1 years

Review 5 of 6

Price Paid: $199.00

Summary:

I moved my frame from Ohio to Florida and thought it would not be difficult to reconnect. Wrong! The area code that Ceiva has for me is incorrect because area codes were changed earlier in 2002. I have sent 4 emails to Ceiva. Each time saying that a volume of request are received and that they will get to me whenever. It has been over a week. I tried to call direct but even though I call at Pacific time, I unable to get through. Around 8:10 Pacific time all I can get for the rest of the day is a busy signal. This is not very ethical. My subscription is paid for through June. I had an adapter problem which put me out of use for 10 days. Now it is another 10 days. Ceiva owes me at least 3 weeks. This is just not acceptable.

Strengths:

Right now- none.

Weaknesses:

Technical support not even there.

Similar Products Used:

none

Customer Service:

Very, very bad.

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